PRIVACY POLICY (CONNECT98)

Last Updated: April 2026

1. Who We Are

Connect98 (“Connect98”, “we”, “us”, “our”) provides an SMS messaging and customer engagement platform.

For the purposes of data protection law:

Connect98 Limited (UK) is the Data Controller for customers based in the UK and European Economic Area
Connect98 USA, LLC (Florida) is the Data Controller for customers based in the United States

We act as:

Data Controller for:
website visitors
our customers (account holders)
Data Processor when processing personal data on behalf of our customers through the Connect98 platform

2. Data We Collect

2.1 Website Visitors

We may collect:

IP address
browser and device information
pages visited and usage data
approximate location data
2.2 Customers (Account Holders)

We collect:

name and business details
email address
phone number
billing and payment information
account activity and usage data
2.3 End User Data (Processed on Behalf of Customers)

When customers use the Connect98 platform, we process personal data on their behalf, which may include:

mobile phone numbers
names (where provided)
message content
interaction data (including opt-in and opt-out status)

Important:
This data is controlled by our customers. We process it only on their documented instructions and do not determine how or why it is used.

3. How We Use Data

3.1 As Data Controller

We use personal data to:

provide and operate the Service
create and manage customer accounts
process payments
provide customer support
maintain and improve the platform
communicate important service updates

Lawful bases include:

performance of a contract
legitimate interests (service operation and improvement)
legal obligations
3.2 Marketing Communications

We may send marketing communications:

to existing customers where permitted by law
to prospective customers who have provided consent

You may opt out at any time.

3.3 As Data Processor (Platform Use)

When customers send Messages using Connect98:

we process End User data solely on customer instructions
we do not use End User data for our own marketing
we do not sell End User data

We do not control:

message content
recipient selection
the legal basis for messaging

4. Messaging & Compliance Responsibility

Connect98 provides the platform only.

Customers are responsible for:

obtaining valid consent from End Users
ensuring compliance with:
GDPR / UK GDPR
PECR
TCPA (US)
CTIA guidelines and carrier rules

Connect98 does not:

verify consent obtained by customers
monitor all messaging activity
guarantee legal compliance

5. Sharing of Data

5.1 Service Providers

We may share data with trusted third parties, including:

hosting providers
payment processors
telecommunications providers (for SMS delivery)

These providers process data on our behalf under contractual safeguards.

5.2 Legal Requirements

We may disclose personal data where necessary to:

comply with legal obligations
enforce our Terms
respond to lawful requests
protect rights, safety, or prevent fraud
5.3 Business Transfers

If Connect98 is sold or restructured, personal data may be transferred as part of that transaction.

6. International Data Transfers

Where personal data is transferred outside the UK or EEA, we implement appropriate safeguards, including:

adequacy decisions
Standard Contractual Clauses (SCCs)

7. Data Retention

We retain personal data only as long as necessary:

Customer data: for the duration of the account and a reasonable period thereafter
Messaging data: as required to provide the Service and meet legal or compliance obligations

Customers control retention of End User data within the platform.

8. Data Security

We implement appropriate technical and organisational measures, including:

secure hosting environments
access controls
encryption where appropriate

However, no system is completely secure, and use of the Service is at your own risk.

9. Your Rights (UK/EU)

If you are in the UK or EEA, you have the right to:

access your personal data
correct inaccurate data
request deletion
restrict or object to processing
data portability
withdraw consent where applicable

To exercise your rights, contact: info@connect98.com

You also have the right to complain to the Information Commissioner’s Office (ICO).

10. Cookies

We use cookies and similar technologies to:

operate the website
analyse usage
improve performance

See our Cookie Policy for more details.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

13. Contact

For questions about this Privacy Policy or your data:

Connect98
Email: info@connect98.com